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Icons and their meanings in Apex One

    • Updated:
    • 13 Apr 2021
    • Product/Version:
    • Platform:
Summary

This article lists the different icons that can be shown by the Security Server and Agent of Apex One, and their description.

Details
Public

Security Server

The Apex One agent tree icons provide visual hints that indicate the type of endpoint and the status of Security Agents that Apex One manages.

DescriptionIcon
Domain

Agent Tree Domain

Root

Agent Tree Root

Update agent

Agent Tree Update

Conventional scan agent

Agent Tree Conventional Scan

Smart scan available Security Agent

Smart Scan Available

Smart scan unavailable Security Agent

Smart Scan Unavailable

Smart scan available update agent

Smart Scan Update Agent

Smart scan unavailable update agent

Smart Scan Update unavailable

Security Agent

Any of the following icons displays when Security Agents use conventional scan.

IconConnection with
Apex One Server
Web Reputation Services
provided by
Smart Protection
Sources
Real-time Scan
Service
Real-time ScanViruse Pattern

Normal WR

OnlineAvailableFunctionalEnabledUp-to-date or slightly outdated

Normal No WR

OnlineUnavailable, reconnecting to sourcesFunctionalEnabledUp-to-date or slightly outdated

RTS Enabled

OnlineAvailableFunctionalEnabledSeverely outdated

RTS Enabled 001

OnlineUnavailable, reconnecting to sourcesFunctionalEnabledSeverely outdated

Normal - RTS off

OnlineAvailableFunctionalDisabledUp-to-date or slightly outdated

Normal - RTS off 001

OnlineUnavailable, reconnecting to sourcesFunctionalDisabledUp-to-date or slightly outdated

Online - RTS Disabled

OnlineAvailableFunctionalDisabledSeverely outdated

Online - RTS Disabled 001

OnlineUnavailable, reconnecting to sourcesFunctionalDisabledSeverely outdated

Normal - RTScan ER

OnlineAvailableDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Normal - RTScan ER 001

OnlineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Online - RTS Down

OnlineAvailableDisabled or not functionalDisabled or not functionalSeverely outdated

Online - RTS Down 001

OnlineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalSeverely outdated

Normal - Disconnected WR

OfflineAvailableFunctionalEnabledUp-to-date or slightly outdated

Normal - Disconnected No WR

OfflineUnavailable, reconnecting to sourcesFunctionalEnabledUp-to-date or slightly outdated

Offline - RTS Enabled

OfflineAvailableFunctionalEnabledSeverely outdated

Offline - RTS Enabled

OfflineUnavailable, reconnecting to sourcesFunctionalEnabledSeverely outdated

Disconnected and RTS enabled

OfflineAvailableFunctionalDisabledUp-to-date or slightly outdated

Normal RTS and disconnected

OfflineUnavailable, reconnecting to sourcesFunctionalDisabledUp-to-date or slightly outdated

Offline - RTS Disabled

OfflineAvailableFunctionalDisabledSeverely outdated

Offline - RTS Disabled 001

OfflineUnavailable, reconnecting to sourcesFunctionalDisabledSeverely outdated

Offline - RTS Disabled 002

OfflineAvailableDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Offline - RTS Disabled 003

OfflineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Offline - RTS down

OfflineAvailableDisabled or not functionalDisabled or not functionalSeverely outdated

Offline - RTS down 001

OfflineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalSeverely outdated

Roaming - WRS

IndependentAvailableFunctionalEnabledUp-to-date or slightly outdated

Roaming - NO WRS

IndependentUnavailable, reconnecting to sourcesFunctionalEnabledUp-to-date or slightly outdated

Romaing - RTS Enabled

IndependentAvailableFunctionalEnabledSeverely outdated

Romaing - RTS Enabled 001

IndependentUnavailable, reconnecting to sourcesFunctionalEnabledSeverely outdated

Roaming - Off WRS

IndependentAvailableFunctionalDisabledUp-to-date or slightly outdated

Roaming - Offline No WR

IndependentUnavailable, reconnecting to sourcesFunctionalDisabledUp-to-date or slightly outdated

Roaming - RTS Disabled

IndependentAvailableFunctionalDisabledSeverely outdated

Roaming - RTS Disabled 001

IndependentUnavailable, reconnecting to sourcesFunctionalDisabledSeverely outdated

Roaming - RTS on WR off

IndependentAvailableDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Roaming - RT Off now

IndependentUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Roaming - RTS Down

IndependentAvailableDisabled or not functionalDisabled or not functionalSeverely outdated

Roaming - RTS Down 001

IndependentUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functionalSeverely outdated

Agent - Normal Status

OnlineNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledUp-to-date or slightly outdated

Agent - Outdated

OnlineNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledSeverely outdated

Agent - RT Scan Off 002

OnlineNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledUp-to-date or slightly outdated

Agent - RT Scan Off 003

OnlineNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledSeverely outdated

Normal RT Scan ER

OnlineNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Normal RT Scan ER 005

OnlineNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalSeverely Outdated

Agent - Status Disconnected

OfflineNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledUp-to-date or slightly outdated

Agent - Status Outdated and Disconnected

OfflineNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledSeverely Outdated

Normal - RT Scan Off

OfflineNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledUp-to-date or slightly outdated

Normal - RT Scan Off 005

OfflineNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledSeverely Outdated

Normal - RTScans ER

OfflineNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Normal - RTScans ER 007

OfflineNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalSeverely outdated

Normal Roaming

IndependentNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledUp-to-date or slightly outdated

Roaming - Outdated

IndependentNot applicable
(Web reputation feature disabled on agent)
FunctionalEnabledSeverely outdated

Roaming - RTS Off

IndependentNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledUp-to-date or slightly outdated

Roaming - RT OFf Outdated

IndependentNot applicable
(Web reputation feature disabled on agent)
FunctionalDisabledSeverely outdated

Roaming RT Off

IndependentNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalUp-to-date or slightly outdated

Roaming RT Off Outdated

IndependentNot applicable
(Web reputation feature disabled on agent)
Disabled or not functionalDisabled or not functionalSeverely outdated

Any of the following icons displays when Security Agents use smart scan.

IconConnection with
Apex One Server
Availability of
Smart Protection
Sources
Real-time Scan
Service
Real-time Scan

Status: Online and Available

OnlineAvailableFunctionalEnabled

Status: Roaming and available

IndependentAvailableFunctionalEnabled

Status: Roaming with disabled Real-time Scan

IndependentAvailableFunctionalDsiabled

Status: Roaming and disabled RT/RTS

IndependentAvailableDisabled or not functionalDisabled or not functional

Status: Smart Scan not available

IndependentUnavailable, reconnecting to sourcesFunctionalEnabled

Status: Smart Scan not available 001

IndependentUnavailable, reconnecting to sourcesFunctionalDisabled

Status: Smart Scan not available 002

IndependentUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functional

Status: Offline with enabled RTS

OfflineAvailableFunctionalEnabled

Status: Offline with disabled RTS

OfflineAvailableFunctionalDisabled

Status: Offline with disabled RTS

OfflineAvailableDisabled or not functionalDisabled or not functional

Status: Offline with SP unavailable

OfflineUnavailable, reconnecting to sourcesFunctionalEnabled

Status: Offline and not available

OfflineUnavailable, reconnecting to sourcesFunctionalDisabled

Status: Offline and not available 001

OfflineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functional

Online and No RTS

OnlineAvailableFunctionalDisabled

Online and disabled RTS

OnlineAvailableDisabled or not functionalDisabled or not functional

Online and no Smart Scan

OnlineUnavailable, reconnecting to sourcesFunctionalEnabled

Online and no Smart Scan/RTS 001

OnlineUnavailable, reconnecting to sourcesFunctionalDisabled

Online and no Smart Scan/RTS 002

OnlineUnavailable, reconnecting to sourcesDisabled or not functionalDisabled or not functional

The Security Agent Console Flyover opens when you hover your mouse pointer over the small icon on the bottom right of the Security Agent console.

Console Flyover Icons

The following table lists the Console Flyover icons and their meanings:

FeatureIconDescription
Connection

Connected to Apex One Server

Connected to Apex One Server

Disconnected from Apex One Server

Not connected to the Apex One server, but real-time scan is still running. The pattern file may not be up to date. Right-click the agent icon in the Windows Task Bar and click Update Now.

Roaming mode enabled

Independent mode enabled. The user may have initiated Independent mode manually (if the appropriate permissions have been granted) or the Security Agent is outside the company network.
LocationN/A
  • Internal: Connected to the Apex One server
  • External: Not directly connected to the Apex One server
Real-Time Scan

Enabled

On

Disabled

Off
Smart Scan

Connected to Scan Server

Connected to the Scan Server

Connected to SPN

Connected to Trend Micro Smart Protection Network

Smart Scan disabled

Unable to connect to the Scan Server or Smart Protection Network; protection is reduced as Security Agents are unable to send scan queries.
Contact Trend Micro Technical Support for further assistance.

Disabled

Smart Scan is disabled. Using Conventional Scan
Application Control

Enabled

On

Lockdown

Lockdown: Only applications installed during the last inventory scan or that the administrator added to an Allowed rule can execute

Disabled

Off
All Other Features

Enabled

On

Disabled

Off

The following image shows the Security Agent Console with everything up-to-date and working properly:

Main Console

IconStatusDescription

Protected

Protection Enabled: You are protected and your software is up to dateThe software is up-to-date and running properly. No action is required.

Restart Required

Restart Computer: Restart the computer to finish fixing security threatsThe Security Agent has discovered threats that it cannot fix immediately.
Restart the endpoint to finish fixing these threats.
Protection at Risk: Contact your administratorReal-time Scan is disabled or protection is at risk for another reason.
Enable Real-time Scan and if this does not solve the problem, contact Support.

Update needed

Update Now: You have not received an update in (number) days.The virus pattern is older than 3 days.
Update the Security Agent immediately.
Endpoint Isolated: Suspicious connections detected on your endpoint.The Security Agent detected connections that may indicate a targeted attack and the endpoint no longer has network access.
Contact your Apex One or Apex Central administrator to restore network connectivity.

Information available

Smart Scan Not Available: Check your Internet connectionThe Security Agent has not had access to the Scan Server for over 15 minutes.
Ensure you are connected to your network in order to scan with the latest patterns.
Restart Computer: Restart your computer to finish installing an updateRestart your endpoint to finish an update.
Updating Program: Your security software is updatingAn update is in progress. Do not disconnect from the network until finished.
Premium
Internal
Partner
Rating:
Category:
SPEC
Solution Id:
000286220
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