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Reinstalled MAC Security Agent not showing on the Worry-Free Business Security Services (WFBS-SVC) console

    • Updated:
    • 13 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Services 6.7
    • Platform:
Summary

This article shows the recommended reinstallation procedure to resolve the issue of Worry-Free Business Security Services (WFBS-SVC) Mac Security Agents not being listed on the Security Agent tree from the product console.

Details
Public
 
Make sure the Mac operating system meets the minimum system requirements indicated on this article, Mac Security Agent Minimum Requirements before installing or reinstalling a security agent on the machine.
 
  1. Log on to the Customer Licensing Portal and go to the Worry-Free Business Security Services console.
  2. Click on the Administration menu tab, look for the Tools and then download the Uninstall tool for Mac.

    download Uninstall tool for Mac

  3. After downloading, run the uninstall tool on the MAC machine.

    run uninstall tool

    Check the location /private/var/tmp if there are remnants of the previous agent. If there is none, you can now proceed on reinstalling a new agent on the mac machine.

    check tmp folder

  4. Open Safari and clear all the Trend Micro cookies and cache on the safari browser.

    Open Safari

  5. Click on the Safari tab, then click on Preferences to open up the Safari settings, once that pops up click on the Privacy settings and then look for the “Manage Website Data…” it should open up a new window where all of the browser data is stored. You can now clear the TrendMicro cache or cookies.

    clear cache

  6. You may now proceed on installing the WFBS-SVC Mac Agent. For more information regarding deployment option, refer to the KB article: Installation options for Worry-Free Business Security Services (WFBS-SVC).
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Category:
Troubleshoot
Solution Id:
000286234
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