Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Error message after logging in to the Deep Security Manager (DSM) Console using Microsoft ADFS

    • Updated:
    • 14 Apr 2021
    • Product/Version:
    • Deep Security 12.0
    • Deep Security 20.0
    • Platform:
Summary

There is an error message encountered when logging in to the DSM Console using ADFS.

Your sign-in token is invalid.
Contact your identity provider administrator for support.
Your sign-in token is from an unrecognized identity provider.

image.png

This is caused by an improperly configured Identity Provider Metadata in the DSM Console.

Details
Public

To resolve this issue, follow these steps:

  1. Go to ADFS Server and download FederationMetadata.xml.

    image.png
    image.png

  2. Navigate to the DSM Console > Administration > User Management > Identity Providers > SAML, and under Identity Providers double click the entry.

    Module state

  3. Click Import Metadata XML and locate the FederationMetadata.xml

    image.png

  4. Try logging in using ADFS: https://<ADFS_FQDN>/adfs/ls/IdpInitiatedSignOn.

    image.png

  5. Log in using UPN format.

    image.png

  6. Locate the upper right section to verify ADFS Login.

    Module state

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286247
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.