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"Unable to connect to Worry-Free Business Security Services server" error is encountered when using the Migration Tool

    • Updated:
    • 19 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

When using the Worry-Free Business Security (WFBS on-premise) Migration Tool to migrate to Worry-Free Business Security Services (WFBS-SVC), the following error message is received:

Unable to connect to Worry-Free Business Security Services server

The issue is encountered because the WFBS on-premise is using a different version of TLS.

 
The WFBS-SVC Server only supports TLS 1.2.
 
Details
Public

To fix the issue:

 
The procedure in this article involves modification of various Registry entries. Always back up the whole registry before making any modification. Incorrect changes to the registry can cause serious system problems.
 
  1. Check if the WFBS on-premise Server is using TLS 1.2 for its protocols. To check, see registry hive below:
    • For 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp\DefaultSecureProtocols
    • For 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp\DefaultSecureProtocols
    DefaultSecureProtocols ValueProtocol Enabled
    0x00000008Enable SSL 2.0 by default
    0x00000020Enable SSL 3.0 by default
    0x00000080Enable TLS 1.0 by default
    0x00000200Enable TLS 1.1 by default
    0x00000800Enable TLS 1.2 by default
     
    For more information on updating the TLS version, refar to this Microsoft KB article: Enabling TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows
     
  2. Check if TLS 1.2 is enabled for both Client and Server. Change the following SCHANNEL registry hives to the indicated Values below:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
      DWORD name: DisabledByDefault
      DWORD value: 0
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server
      DWORD name: DisabledByDefault
      DWORD value: 0
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
      DWORD name: Enabled
      DWORD value: 1
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server
      DWORD name: Enabled
      DWORD value: 1
  3. Reboot the machine after making the changes.
  4. Run the tool again.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286265
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