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Master Service does not start after completing an In-Place Upgrade of Apex One

    • Updated:
    • 23 Apr 2021
    • Product/Version:
    • Apex One All
    • Platform:
Summary

This article describes the error encountered when Apex One Master Service won't start after doing In-Place Upgrade. Based on further checking, it throws an Error 1053 regarding Microsoft SQL Server Native Client 11.0 Description "Registry information is corrupt or missing".

Details
Public
  • Apex One debug log (\PCCSRV\Log\ofcdebug.log) shows the following:
    Error Code [ -2147467259]
    Error Description[ ADOException: Code meaning: Unspecified error Source = Microsoft SQL Server Native Client 11.0 Description = Registry information is corrupt or missing.
  • On the SQL Server Configuration Manager, SQL Native Client 11.0 Configuration for Client Protocols is empty

    SQL Server Configuration Manager

    Click the image to enlarge.

  • The Registry hive HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer is missing
 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
 
  1. On the Apex One Server, download the native_client_11.zip file, and extract the contents.
  2. Double-click the native_client_11.reg file to import the registry hive. This will populate the empty fields under SQL Native Client 11.0 Configuration for Client Protocols.
     
    The native_client_11.reg file contains the registry entries for the directory [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer]
     
  3. Restart the SQL services afterward before running the Master Service.
  4. Check the SQL Server Network Configuration, and confirm if the Client Protocols are enabled.
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Category:
Troubleshoot
Solution Id:
000286305
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