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Failure uninstalling Deep Security Manager (DSM) on Windows Server due to missing files.log

    • Updated:
    • 21 May 2021
    • Product/Version:
    • Deep Security 12.0
    • Deep Security 20.0
    • Platform:
Summary

When trying to uninstall DSM on Windows Server, it fails with the following error:

Caused by: java.io.FileNotFoundException: C:\Program Files\Trend Micro\Deep Security Manager\.install4j\files.log (The system cannot find the file specified)

The issue is because of missing files.log in the directory C:\Program Files\Trend Micro\Deep Security Manager\.install4j\.

Details
Public

To fix the issue, create another server and install DSM with the same files.log from the healthy installation. Follow these steps to uninstall DSM:

  1. On the working DSM, get a copy of the file C:\Program Files\Trend Micro\Deep Security Manager\.install4j\files.log
  2. Paste files.log on the problematic server, then put it on C:\Program Files\Trend Micro\Deep Security Manager\.install4j\ directory.
  3. Open Control Panel (appwiz.cpl) then uninstall Trend Micro Deep Security Manager.
  4. The Trend Micro Deep Security Manager entry on Control Panel may not disappear. Verify it on C:\Program Files\Trend Micro\Deep Security Manager\ if the content files have been deleted.
  5. If deleted, right-click the entry in Control Panel and select Uninstall. Windows will prompt you to delete the entry.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000286600
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