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File operations have performance impact in NFS with Deep Security Agent (DSA)

    • Updated:
    • 3 Sep 2021
    • Product/Version:
    • Cloud One - Workload Security
    • Deep Security 20.0
    • Platform:
    • Linux
Summary

Customers using DSA version 20.0.0-2740 or 20.0.0-2921 may encounter a file operation performance impact if the files belong to a remote NFS folder.

Details
Public

To resolve this issue:

If you are using Deep Security Software follow the steps below, if you are using Cloud One - Workload Security, you can skip to step 4. 

  1. Login to your Manager Console and go to the Administration Tab.
  2. On the left-hand side of the console, navigate to Updates > Software.
  3. Click "Check for updates" to download the latest Kernel Support Package(KSP)

    image.png

    Note:**Alternately, you can download the KSP from this link and import manually here

  4. Depending on the Linux OS your are using, verify that the following KSP are imported, minimum version 20.0.0-2967. Go to the Administration Tab > Updates > Software > Local

    image

    • Here is the List of Kernel Support Package that you should use: 
      • KernelSupport-amzn1-20.0.0-2979.x86_64.zip
      • KernelSupport-amzn2-20.0.0-2980.x86_64.zip
      • KernelSupport-amzn2-20.0.0-2981.aarch64.zip
      • KernelSupport-Debian_8-20.0.0-2969.x86_64.zip
      • KernelSupport-Debian_9-20.0.0-2979.x86_64.zip
      • KernelSupport-Debian_10-20.0.0-2979.x86_64.zip
      • KernelSupport-Oracle_OL6-20.0.0-2967.i386.zip
      • KernelSupport-Oracle_OL6-20.0.0-2983.x86_64.zip
      • KernelSupport-Oracle_OL7-20.0.0-2985.x86_64.zip
      • KernelSupport-Oracle_OL8-20.0.0-2970.x86_64.zip
      • KernelSupport-CloudLinux_7-20.0.0-2979.x86_64.zip
      • KernelSupport-CloudLinux_8-20.0.0-2979.x86_64.zip
      • KernelSupport-RedHat_EL6-20.0.0-2969.i386.zip
      • KernelSupport-RedHat_EL6-20.0.0-2979.x86_64.zip
      • KernelSupport-RedHat_EL7-20.0.0-2979.x86_64.zip
      • KernelSupport-RedHat_EL8-20.0.0-2984.x86_64.zip
      • KernelSupport-SuSE_12-20.0.0-2979.x86_64.zip
      • KernelSupport-SuSE_15-20.0.0-2979.x86_64.zip
      • KernelSupport-Ubuntu_16.04-20.0.0-2982.x86_64.zip
      • KernelSupport-Ubuntu_18.04-20.0.0-2986.x86_64.zip
      • KernelSupport-Ubuntu_20.04-20.0.0-2987.x86_64.zip
  5. Restart the Deep Security Agent Service (ds_agent) service for the KSP to take effect right away
 
     

 
The fix for this issue is scheduled to be included in the September official release.
 
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
000288755
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