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Login error is encountered in REFINITIV EIKON when Trend Micro Web Security (TMWS) Enforcement Agent is enabled

    • Updated:
    • 14 Oct 2021
    • Product/Version:
    • Platform:
Summary

EIKON is a third-party software system used to monitor and analyze financial information. When TMWS Enforcement Agent is enabled, users are having issues logging into the program with the following error:

Login Error

Click the image to enlarge.

Login Error
Your computer cannot launch Eikon because of a certificate error.
Please contact your system administrator.

Details
Public

If SSL/TLS decryption or inspection is implemented, it might break the certificate from Eikon servers and cause connectivity issues for the Eikon Desktop application. Therefore, it is recommended to allow the following domains thru the TMWS console. Do the following:

  1. Login to the TMWS web console.
  2. Go to Administration > SERVICE DEPLOYMENT, and select PAC Files.
  3. Under Edit PAC File section, add the following domains in the Bypass Proxy for these hosts & domains field:
    • *.cp.thomsonreuters.com
    • *.refinitiv.com
    • *.thomsonreuters.net
    • *.refinitiv.net

    Bypass Proxy for these hosts & domains

    Click the image to enlarge.

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Rating:
Category:
Troubleshoot
Solution Id:
000289236
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