Verifying the communication between ServerProtect Information Server and Normal Server

- Updated:
- 7 May 2013
- Product/Version:
- ServerProtect for Microsoft Windows/Novell Netware 5.58
- ServerProtect for Microsoft Windows/Novell Netware 5.8
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

Communication between the servers is neccessary in managing Information Servers (IS) and Normal Servers (NS). Some of the issues that may arise from faulty communication among servers are the following:

Remote install may not work.
The server may not appear on the SPNT management console.
Pattern deployments may fail.
The message "The system is unable to deploy the pattern file." and "Error 1722" may appear.

Details

To verify the connectivity of the IS and the NS, do the following:

Download and extract the contents of the attached RpcPing.zip file.
On the Normal Server, run Rpings.exe.
On the Information Server, run Rpingc.exe.
Ping the NS using the following protocols:
- Named Pipes
- TCPIP
Use the following contact information for both the IS and NS:
- IP Address
- NetBIOS Name
If the verification using the NetBIOS name is not successful, check the WINS database or manually add an entry to the Lmhost file.
Repeat the pattern update.
For more information, refer to the Rpcping.doc file included in the RpcPing.zip file.

Rating:

Category:

Troubleshoot

Solution Id:

0124205

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.