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Backing up and restoring websites on the Internet Information Services (IIS) Manager

    • Updated:
    • 1 Jun 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard Server Edition
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

For instances where the IIS is malfunctioning, the website of a Trend Micro product like OfficeScan may not work properly or even stop working.

Reinstalling IIS will fix this but you will lose all the settings and configurations of all the websites under IIS. You need to back up all the settings and configurations and restore it after reinstallation.

Details
Public

To back up and restore IIS 6:

  1. Open the IIS Manager.
  2. Right-click the machine labeled as Local Computer.
  3. Click All Tasks > Backup/Restore Configuration > Create Backup.

    IIS Manager - All Tasks

  4. Type a name for the backed up configuration and then click OK.

    IIS Manager - Configuration Backup

  5. Click Close.
  6. Open the %windir%\system32\inetsrv\MetaBack directory and copy the created backup to a local folder.

    MetaBack

  7. Reinstall IIS.
  8. Open the local folder and copy the backup file to the %windir%\system32\inetsrv\MetaBack directory.
  9. Open the IIS Manager.
  10. Right-click the machine labeled as Local computer.
  11. Click All Tasks > Backup/Restore Configuration.
  12. Select the backup name and then click Restore > Yes > OK.
  13. Click Close.

To back up and restore IIS 7 or IIS 8:

  1. Open cmd.exe.
  2. Navigate to %windir%\system32\inetsrv\.
  3. Execute following command to back up configuration:

    appcmd.exe add backup <backupname>.

  4. Open the %windir%\system32\inetsrv\backup directory and copy the backup folder to a local folder.
  5. Reinstall IIS.
  6. Open the local folder and copy the backup folder to the %windir%\system32\inetsrv\backup directory.
  7. Execute following command to back up configuration:

    appcmd.exe restore backup <backupname>

    cmd

Premium
Internal
Rating:
Category:
Configure
Solution Id:
0124952
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