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Manually updating the ScanMail for Exchange (SMEX) pattern files

    • Updated:
    • 4 Dec 2020
    • Product/Version:
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • ScanMail for Exchange 14.0
    • Platform:
    • N/A
Summary
In situations where the administrator is unable to update the SMEX pattern files using the ActiveUpdate process, the SMEX pattern files can be updated manually.
Details
Public
To manually update pattern files:
  1. Download the latest copy of the pattern file on the ScanMail server. Click the download icon to be redirected to the Download Center where you can get the pattern file.

  2. Stop the following ScanMail services:
    • ScanMail for Microsoft Exchange Master Service
    • ScanMail for Microsoft Exchange Remote Configuration Server
  3. Back-up and replace lpt$vpn.xxx with the latest pattern file that was downloaded to the following directories:
    • ..\engine\vsapi\pattern\latest
    • ..\engine\vsapi\pattern\primary
    • ..\engine\vsapi\pattern\secondary
  4. Restart the following services:
    • SMEX Master Service
    • ScanMail for Microsoft Exchange Remote Configuration Server
  5. Open the SMEX management console and verify that it is using the latest pattern file.
Premium
Internal
Partner
Rating:
Category:
Upgrade; Update
Solution Id:
0125047
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