Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Manually updating the ScanMail for Exchange (SMEX) pattern files

- Updated:
- 29 Jul 2020
- Product/Version:
- ScanMail for Exchange 10.0
- ScanMail for Exchange 11.0
- ScanMail for Exchange 12.0
- ScanMail for Exchange 12.5
- ScanMail for Exchange 12.5
- ScanMail for Exchange 14.0
- ScanMail for Exchange 14.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Standard Server Edition

Summary

The administrator is unable to update the SMEX pattern files using the ActiveUpdate process.

Details

To manually update pattern files:

Download the latest copy of the pattern file from the Trend Micro web site on the ScanMail server.
Stop the following ScanMail services:
- ScanMail for Microsoft Exchange Master Service
- ScanMail for Microsoft Exchange Remote Configuration Server
Backup and replace lpt$vpn.xxx with the latest pattern file that was downloaded to the following directories:
- ..\engine\vsapi\pattern\latest
- ..\engine\vsapi\pattern\primary
- ..\engine\vsapi\pattern\secondary
Restart the following services:
- SMEX Master Service
- ScanMail for Microsoft Exchange Remote Configuration Server
Open the SMEX management console and verify that is using the latest pattern file.

Rating:

Category:

Upgrade; Update

Solution Id:

0125047

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.