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A blank page appears when performing an Officescan client web installation

    • Updated:
    • 17 Jun 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

When performing an OfficeScan client web installation, a blank page appears after clicking Install Now.

Details
Public

The problem occurs when the web install is unable to write installation files into the C:\WINNT\Temp or C:\Windows\Temp folder of the machine. To resolve this:

  1. Go to the machine where the user installed the OfficeScan server.
  2. Back up the current Windows temporary folder.
  3. Delete the current Windows temporary folder.
    • For Windows NT\2000: C:\WINNT\TEMP
    • For Windows 2003: C:\Windows\temp
  4. Create a new temporary folder on the Windows directory.
    • For Windows NT\2000: C:\WINNT\Temp
    • For Windows 2003: C:\Windows\Temp
     
    The Temp folder is case sensitive. Make sure that the letter "T" is in upper case and the rest of the letters are in lower case.
  5. Verify the properties of the Temp folder.
    1. Right-click the folder and then click Sharing > Security.
    2. Verify that the Group "Users" or "Authenticated users" have the following special permissions:
      • Traverse Folder/Execute Folder
      • Create Files/Write Data
      • Create Folders/Append Data
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
0125971
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