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Summary page of SMCONF.nsf on ScanMail for Domino (SMD) for Windows unexpectedly changes

    • Updated:
    • 17 Sep 2015
    • Product/Version:
    • ScanMail for Lotus Domino 5.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
After the user installed SMD and opened the SMCONF.nsf database, the Summary page shows the correct information. However, after a short period the Summary page does not show any information even if the database replication did not occur.
Details
Public
The issue is probably due to a corrupted Program Status document. The SMCONF.nsf information that appears on the Summary page is retrieved from the Program Status document of the SMVLOG.nsf database.
To resolve the issue:
  1. Check if the file size of SMVLOG is greater than 100 MB. If the file size is greater than 100 MB, delete old data to decrease the file size.
  2. Check if there are duplicate documents in the SMVLOG.nsf database. If there are duplicates, delete the documents.
  3. Run the following commands:
    load compact SMVLOG.nsf -D
    load fixup SMVLOG.nsf
  4. If the issue persists, create a new SMVLOG.nsf database using the SMVLOG.ntf template.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
0126400
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