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List of Active Update error codes in OfficeScan (OSCE)

    • Updated:
    • 4 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard
    • Windows 2008 Standard Server Edition
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows XP Professional
Summary

Understand the Active Update errors that may appear in OSCE when updating a component. This list helps you identify the root cause of the update problem.

Details
Public

The table below shows the Active Update errors and their descriptions.

Error codeDescription
0 - TmuStatus_SUCCESSSuccess.
1 - TmuStatus_REBOOTPlease reboot the computer to overwrite in-use system files.
4 - TmuStatus_NO_UPDATE_NEEDEDThe pattern/scan engine/program are all current and there are no newer versions to update.
5 - TmuStatus_ROLLBACK_NOT_AVAILABLEThis product cannot be rolled back. Backup files are either missing or corrupt.
6 - TmuStatus_NO_DUPLICATE_NEEDEDThe pattern/scan engine/program are all current and there are no newer versions to duplicate.
7 - TmuStatus_UPDATE_FAILUpdate failure. Active Update did not receive a return code from the patch process.
8 - TmuStatus_ROLLBACK_FAILRollback failure. Active Update did not receive a return code from the patch process.
10 - TmuError_USER_CANCELPress the Cancel button to close the status window.
12 - TmuError_INVALID_PARAMETERInvalid parameter.
13 - TmuError_INVALID_PRODUCT_INFONo update source or insufficient product information.
14 - TmuError_INVALID_SOURCE_INFOInsufficient update or duplicate source information.
15 - TmuError_INVALID_DEST_INFOInsufficient destination information.
16 - TmuError_DISK_ACCESS_FAILCreating or deleting directory under the destination directory failed.
17 - TmuError_COPY_FILE_FAILCopying or moving files to the destination directory failed.
18 - TmuError_UPDATE_SERVER_NOT_AVAILABLEDownload source (HTTP) is not available.
19 - TmuError_CANNOT_CREATE_PROCESSLocal execution failed.
20 - TmuError_CANNOT_COPY_SERVICE_FILECannot copy service to remote computer.
21 - TmuError_CANNOT_RUN_SERVICEInstalling or running the service failed on remote computer.
22 - TmuError_CANNOT_REMOVE_SERVICERemoving or deleting the service failed on remote computer.
23 - TmuError_CANNOT_ACT_ON_REMOTE_REGISTRYReading, writing, or opening the registry failed on remote computer.
24 - TmuError_UNZIPDecompressing the file failed.
25 - TmuStatus_NO_WAITING_RESULTModule execution started but did not wait for result.
26 - TmuStatus_HTTP_TIMEOUTHTTP timeout.
27 - TmuError_HTTP_AUTH_FAILHTTP authentication failed.
28 - TmuError_SRC_GENERIC_NETWORKGeneric failure on source network. Unable to connect to the network. Check network functionality.
29 - TmuError_DEST_GENERIC_NETWORKGeneric failure on destination network. Unable to connect to the destination.
43 - TmuError_HTTP_PROTOCOLOnly HTTP Protocol is acceptable.
44 - TmuError_HTTP_CLIENT_READError occured during receiving data on client side.
45 - TmuError_PREPARE_PATCHError in prepare patch program.
46 - TmuError_MERGE_PATTERNError in merge incremental pattern.
47 - TmuError_INVALID_ZIPInvalid *.zip file. Size is different from that indicated in server.ini.
49 - TmuStatus_RELOADReload ActiveUpdate.
50 - TmuError_MD5MD5 checksum error. It does not match the checksum given in server.ini.
51 - TmuError_DIGITAL_SIGNATUREInvalid digital signature in the download.
52 - TmuError_RELOAD_AUReloading of Active Update module was unsuccessful.
53 - TmuError_LOAD_AULoading of Active Update module was unsuccessful.
54 - TmuError_BAD_SERVERINICould not download server.ini or xml equivalent.
55 - TmuError_WWW_AUTHWWW authorization was unsuccessful. Check the user and password provided.
56 - TmuError_PROXY_AUTHProxy authentication was unsuccessful. Check the user and password provided.
57 - TmuError_INIT_AUPATCHActive Update was unable to initiate the patch process. Maybe some patch files are missing. Retry the whole update after removing any cached files.
58 - TmuError_DEST_GENERICActive Update was unable to create/delete/overwrite files in the final destination folder. Check permissions.
59 - TmuStatus_ENGINE_OUTOFDATEScan engine update needed to best utilize a pattern file update.
60 - TmuError_PATCHAGENT_ERRORActive Update was terminated due to patch failure.
61 - TmuError_MAXCODEMax code for Active Update.

For more information, refer the to the list of AU Return Codes.

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
0127295
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