When installing or upgrading OfficeScan, it removes the McAfee ePO Agent 3.5, 3.6, 4.6, or 4.8 which is used in conjunction with the following McAfee products:
- McAfee Host Intrusion Prevention 6.0.0 or 6.0.0.472
- Product Coverage Report Component version 3.5.5.438
- McAfee Drive Encryption
To prevent the uninstallation of McAfee ePO agent when installing or upgrading OfficeScan client:
- On the OfficeScan server, go to the ..\Program Files\Trend Micro\Officescan\PCCSRV\Admin folder.
- Look for and back up the tmuninst.ptn file.
- Open the file using a text editor like Notepad. Comment out the entries below with a semicolon (;).
Here is a sample:;[ePOAgent1000]
;ProductKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent1000
;UninstallKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent1000
;Platform = Win95 | Win98 | WinNT
;UnloadProgram = GenericUnload
;UninstProduct = UninstVirusScan45
;Support = 1;[ePOAgent2000]
;ProductKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent2000
;UninstallKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent2000
;Platform = Win95 | Win98 | WinNT\
;UnloadProgram = GenericUnload
;UninstProduct = UninstVirusScan45
;Support = 1;[ePOAgent3000]
;ProductKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent3000
;UninstallKey = HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\
Application Plugins\ePOAgent3000
;Platform = Win95 | Win98 | WinNT
;UnloadProgram = GenericUnload
;UninstProduct = UninstVirusScan45
;Support = 1 - Save and close the file.
- Restart the OfficeScan Master Service.