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Enabling verbose logging for the ScanMail for Exchange (SMEX) ActiveUpdate log

    • Updated:
    • 23 Aug 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When SMEX performs an update, it writes information to the tmudump.txt file in the ..\SMEX directory. This file is useful for troubleshooting error that occurred during the update process.

By default, tmudump.txt shows basic helpful information. Enabling verbose logging will write more useful information.

Details
Public

To enable verbose logging:

  1. Backup and delete the existing ..\SMEX\AU_Log\tmudump.txt file.
  2. Open the ..\SMEX\aucfg.ini file using a text editor like Notepad.
  3. Under the [debug] section, change the value of level to 1.

    [debug]
    level=1

     
    The higher the value, the less information is written to the log.
    • Level 1 shows a detailed debug information message.
    • Level 6 shows brief details.
    • Level 9 shows fatal errors only.
    • Level >9 does not create debug logs.
  4. Save and close the file.
  5. Perform another update and check the created tmudump.txt file.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1031630
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