Excluding Volume Shadow copies from the Real-Time Scan of Apex One

- Updated:
- 15 Jun 2021
- Product/Version:
- Apex One All
- Apex One as a Service
- Platform:

Summary

Your backup process takes longer to finish when real-time scan of Apex One is enabled. There are instances when real-time scan detects an infected file in the Volume Shadow copy but cannot enforce the scan action because Volume Shadow copies have read-only access.

Details

EXPAND ALL

Apex One On-Premise

Log in to the Apex One management console.
Go to Agents > Agent Management.
Right-click the desired domain group or endpoint, then select Setting > Scan Settings > Real-time Scan Settings.
Go to the Scan Exclusion tab, and under Scan Exclusion List (Directories), type "\Device\HardDiskVolumeShadowCopy*" then click Add (plus).

^{Click the image to enlarge.}
Click Save.

Apex One as a Service

Log in to the Apex Central management console.
Go to Policies > Policy Management, select policy name or create a new policy.
Select Real-time Scan under Anti-Malware Scans.
Go to the Scan Exclusion tab, and under Scan Exclusion List (Directories), type "\Device\HardDiskVolumeShadowCopy*" then click Add (plus).

^{Click the image to enlarge.}
Click Deploy.

For more information about shadow copies and the Volume Shadow Copy Service, refer to this Microsoft article: What Is Volume Shadow Copy Service?

Rating:

Category:

Configure

Solution Id:

1034730

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.