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Excluding Volume Shadow copies from the Real-Time Scan of Apex One

    • Updated:
    • 15 Jun 2021
    • Product/Version:
    • Apex One All
    • Apex One as a Service
    • Platform:
Summary

Your backup process takes longer to finish when real-time scan of Apex One is enabled. There are instances when real-time scan detects an infected file in the Volume Shadow copy but cannot enforce the scan action because Volume Shadow copies have read-only access.

Details
Public
  1. Log in to the Apex One management console.
  2. Go to Agents > Agent Management.
  3. Right-click the desired domain group or endpoint, then select Setting > Scan Settings > Real-time Scan Settings.
  4. Go to the Scan Exclusion tab, and under Scan Exclusion List (Directories), type "\Device\HardDiskVolumeShadowCopy*" then click Add (plus).

    On-prem Scan Exclusions

    Click the image to enlarge.

  5. Click Save.
  1. Log in to the Apex Central management console.
  2. Go to Policies > Policy Management, select policy name or create a new policy.
  3. Select Real-time Scan under Anti-Malware Scans.
  4. Go to the Scan Exclusion tab, and under Scan Exclusion List (Directories), type "\Device\HardDiskVolumeShadowCopy*" then click Add (plus).

    Scan Exclusions - Apex One as a Service

    Click the image to enlarge.

  5. Click Deploy.

For more information about shadow copies and the Volume Shadow Copy Service, refer to this Microsoft article: What Is Volume Shadow Copy Service?

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1034730
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