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Excluding Volume Shadow copies from client real-time scans in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

Your backup process takes longer to finish when real-time scan is enabled in OfficeScan.  There are instances when real-time scan detects an infected file in the Volume Shadow copy but cannot enforce the scan action because Volume Shadow copies have read-only access.

Details
Public

As a workaround, exclude the volume shadow copy from real-time scanning. 

  1. Log in to the OfficeScan management console.
  2. For OfficeScan 10.6 and lower:
    Click Networked Computers > Client Management, then select the server or workgroup where backup is located.

    For OfficeScan 11.0/XG:
    Click Agents > Agent Management, and then select the server or workgroup where backup is located.
  3. For OfficeScan 10.6 and lower:
    Click Settings > Scan Settings > Real-time Scan Settings.

    For OfficeScan 11.0/XG:
    Right-click the server or workgroup and then click Settings > Scan Settings > Real-time Scan Settings.
  4. On the Target tab under Scan Exclusion List (Directories), type "\Device\HardDiskVolumeShadowCopy*" then click Add.

    ”exclusion

  5. Click Apply to All Clients to save the changes.

For more information about shadow copies and the Volume Shadow Copy Service, refer to this Microsoft article: What Is Volume Shadow Copy Service?

It is advised to apply the latest Microsoft patches for the Volume Shadow Copies service: A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1034730
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