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Username and password are not accepted in the Hosted Email Security (HES) portal

    • Updated:
    • 20 Sep 2016
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

This article explains why HES does not accept your username and password when logging into the portal.  

Details
Public

The password is case-sensitive, so make sure to check your Caps Lock key. Also check your Welcome Email for the correct username that was registered.

If doing the above still does not work, reset the password using the Forgot Your Password link.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1034903
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