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Manually uninstalling the Remote Manager (TMRM) Agent in Worry-Free Business Security (WFBS)

    • Updated:
    • 4 Sep 2018
    • Product/Version:
    • Remote Manager
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard

This article demonstrates how to manually remove the Remote Manager Agent for WFBS.


To uninstall the TMRM Agent:

  1. Stop the Trend Micro Worry-Free Remote Manager Agent Service.
    1. Click Start > Run.
    2. Type "cmd" on the command line, and then press Enter.
    3. Run this command:

      net stop "Trend Micro Worry-Free Remote Manager Agent"

  2. Remove the Trend Micro Worry-Free Remote Manager Agent Service.
    1. On the command line, run the following commands:
      • cd <WFRM Agent directory>

        Example: cd C:\Program Files (x86)\Trend Micro\WFRMAgentForWFBS\

      • TMICAgent -u
    2. Close the command line.
  3. Remove the Trend Micro Worry-Free Remote Manager Agent files.
    1. Go to C:\Program Files (x86)\Trend Micro\.
    2. Delete WFRMAgentForWFBS.
  4. Open the Registry Editor ( regedit.exe ) and remove the following registry keys:
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    • For 32-bit environments:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
      • [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{43F8CF32-15B7-44DD-A01D-A3372DD2856E}]
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_ {6C424963-A103-4FC6-8590-2163AA168697}
    • For 64-bit environments:
      • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ 369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\ S-1-5-18\Products\369424C6301A6CF458091236AA616879
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\ CurrentVersion\Uninstall\InstallShield Uninstall Information\{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\ Uninstall\InstallShield_{6C424963-A103-4FC6-8590-2163AA168697}
      • HKEY_CLASSSES_ROOT\Installer\ACD43E64A87DB40458A1D990D4F92183 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CurrentVersion\Installer\UserData\S-1-5-18\Products\ACD43E64A87DB40458A1D990D4F92183
      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{46E34DCA-D78A-404B-851A-9D094D9F1238}
  5. To remove all remnants from the registry, search for "remote manager”. Check results, after verifying that those keys are WFRM entries delete them all.
  6. Remove the WFRM Agent shortcut from the Start Menu.
    1. Click Start > All Programs.
    2. Right-click Trend Micro Worry-Free Remote Manager Agent.
    3. Delete the browsed folder.

      Example: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Worry-Free Remote Manager Agent

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