Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot proceed with the Control Manager (TMCM) installation after choosing the "Append new records using existing database" option

    • Updated:
    • 19 Oct 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary

You uninstalled TMCM and retained the existing database tables. When trying to reinstall TMCM, the Setup Control Manager Database window shows you the following options:

  • Append new records using existing database
  • Delete existing records and create new database
  • Create new database with a new name

However, when you select the first option and click Next, you keep going back to the same window.

Details
Public

There are two possible causes of this issue:

  • The Schema.xml and Schema.dtd files in the ..\Trend Micro\CmKeyBackup folder are corrupted.
  • The ..\Trend Micro\CmKeyBackup folder is empty.

To resolve the issue:

  1. Go to the ..\Trend Micro\CmKeyBackup folder and check if it contains the Schema.xml and Schema.dtd files.
  2. Do one of the following:
    • If the files are present, get new copies of the Schema.xml and Schema.dtd files from another TMCM server and replace the existing ones.
    • If the folder is empty, choose either of the two other options in the Setup Control Manager Database window to proceed with the installation.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1035487
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.