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Searching the Hosted Email Security (HES) mail tracking logs is slow or results in a timeout

    • Updated:
    • 20 Sep 2016
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

You experience timeouts or slow response times when searching through the mail tracking logs of HES/HES - Inbound Filtering.

Details
Public

HES/HES - Inbound Filtering databases are optimized for searching if you search by Recipient information:

  • Sender only - extremely slow search. This may take minutes, which can result to the auto-logout feature before results are returned.
  • Recipient only - fast search
  • Sender and Recipient - extremely fast search
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1036033
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