Manually installing services that are missing on InterScan Messaging Security Suite (IMSS) console

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Messaging Security Suite 7.1 Windows
- InterScan Messaging Security Suite 7.5
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Server
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise
- Windows 2008 Standard
- Windows 2012 Server Essentials

Summary

After installing IMSS, you notice that not all the services are installed.

Details

To install the services:

Open the command prompt.
Go to the Program Files\Trend Micro\IMSS\bin folder.
Run the following command for each service:

All services must be set to "Automatic" Startup Type.
- TrendMicro IMSS Task Services
  imsstasks.exe -install
- TrendMicro IMSS Manager
  imssmgr.exe -install
- TrendMicro IMSS Scan Service
  IMSSService.exe -install
- TrendMicro IMSS Policy Service
  imssps.exe -install
- TrendMicro IMSS CMAgent Service
  imsscmagent.exe -install
- TrendMicro IMSS SMTP Service
  tsmtpd.exe --install-auto
- TrendMicro IMSS IPProfiler
  foxdns.exe -install
Go to Program Files\Trend Micro\IMSS\ui\adminUI\bin folder and run the following to install IMSS web console:
imssService.bat install
Confirm that the IMSS console is now accessible.

If you encounter an error when following the procedure, download and run the CDT utility. Collect and submit the log to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot; Install; Upgrade

Solution Id:

1036052

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