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Manually installing services that are missing on InterScan Messaging Security Suite (IMSS) console

    • Updated:
    • 27 Jan 2016
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Server Essentials
Summary

After installing IMSS, you notice that not all the services are installed.

Details
Public

To install the services:

  1. Open the command prompt.
  2. Go to the Program Files\Trend Micro\IMSS\bin folder.
  3. Run the following command for each service:
     
    All services must be set to "Automatic" Startup Type.
    • TrendMicro IMSS Task Services

      imsstasks.exe -install

    • TrendMicro IMSS Manager

      imssmgr.exe -install

    • TrendMicro IMSS Scan Service

      IMSSService.exe -install

    • TrendMicro IMSS Policy Service

      imssps.exe -install

    • TrendMicro IMSS CMAgent Service

      imsscmagent.exe -install

    • TrendMicro IMSS SMTP Service

      tsmtpd.exe --install-auto

    • TrendMicro IMSS IPProfiler

      foxdns.exe -install

  4. Go to Program Files\Trend Micro\IMSS\ui\adminUI\bin folder and run the following to install IMSS web console:

    imssService.bat install

  5. Confirm that the IMSS console is now accessible.

If you encounter an error when following the procedure, download and run the CDT utility. Collect and submit the log to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1036052
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