Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually installing services that are missing on InterScan Messaging Security Suite (IMSS) console

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Server Essentials
Summary

After installing IMSS, you notice that not all the services are installed.

Details
Public

To install the services:

  1. Open the command prompt.
  2. Go to the Program Files\Trend Micro\IMSS\bin folder.
  3. Run the following command for each service:
     
    All services must be set to "Automatic" Startup Type.
    • TrendMicro IMSS Task Services

      imsstasks.exe -install

    • TrendMicro IMSS Manager

      imssmgr.exe -install

    • TrendMicro IMSS Scan Service

      IMSSService.exe -install

    • TrendMicro IMSS Policy Service

      imssps.exe -install

    • TrendMicro IMSS CMAgent Service

      imsscmagent.exe -install

    • TrendMicro IMSS SMTP Service

      tsmtpd.exe --install-auto

    • TrendMicro IMSS IPProfiler

      foxdns.exe -install

  4. Go to Program Files\Trend Micro\IMSS\ui\adminUI\bin folder and run the following to install IMSS web console:

    imssService.bat install

  5. Confirm that the IMSS console is now accessible.

If you encounter an error when following the procedure, download and run the CDT utility. Collect and submit the log to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade
Solution Id:
1036052
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles