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Submitting spam samples to Trend Micro

    • Updated:
    • 11 Apr 2016
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Not Applicable N/A
Summary

This article describes how to submit a spam sample to Trend Micro. This covers submissions of false positives (legitimate mail detected as spam) and false negatives (undetected spam).

Details
Public

Follow these guidelines when submitting spam samples:

  • The spam sample should be in ".msg" or ".eml" format.
  • The spam sample should be the original mail, not forwarded mails. Forwarded mails do not contain the original email contents and may contain customer-related information that could lead to false positives.

To obtain the original spam mail:

  1. Create a new folder.
  2. Drag all undetected spam samples to the new folder.
  3. Zip the undetected spam samples and password-protect the file with "novirus", without the quotes.
  4. Create a new email and attach the zip file.
  5. Send the message to:

    For All Trend Micro AntiSpam products except IMSS 5.7 with the Global spam scanning mode set to default (TMASE Engine):

    • Spam@support.trendmicro.com – Undetected spam sample submission mailbox
    • False@support.trendmicro.com – Legitimate mail tagged as spam submission mailbox

    For IMSS 5.7 customers with the Global Spam Scanning mode set to default (PASE Engine):

    • sps_spam@support.trendmicro.com – Undetected spam sample submission mailbox
    • sps_false@support.trendmicro.com – Legitimate mail tagged as spam submission mailbox
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1036097
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