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Submitting spam samples to Trend Micro

    • Updated:
    • 5 Sep 2017
    • Product/Version:
    • Hosted Email Security 3.0
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Not Applicable N/A
Summary

This article describes how to submit a spam sample to Trend Micro. This covers submissions of false positives (legitimate mail detected as spam) and false negatives (undetected spam).

Details
Public

Follow these guidelines when submitting spam samples:

  • The spam sample should be in ".msg" or ".eml" format.
  • The spam sample should be the original mail, not forwarded mails. Forwarded mails do not contain the original email contents and may contain customer-related information that could lead to false positives.

To obtain the original spam mail:

  1. Create a new folder.
  2. Drag all undetected spam samples to the new folder.
  3. Zip the undetected spam samples and password-protect the file with "novirus", without the quotes.
  4. Log in to the Support Portal.
  5. Fill in the required information then click Browse to select and the sample zip file to be uploaded.
  6. Follow the prompts to finish the submission.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1036097
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