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“Encrypted” scan result appears on the Virus/Malware Logs in OfficeScan

    • Updated:
    • 5 Oct 2018
    • Product/Version:
    • OfficeScan 11.All
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

There are different scan actions that can be configured in OfficeScan such as Clean, Delete, Quarantine, Rename, and Deny access. However, there is no such option as Encrypt. Learn why “Encrypted” scan result appears on the Virus/Malware Logs.

Details
Public

The "Encrypted" scan result appears on the Virus/Malware Logs when the scan engine (VSAPI) is unable to perform the configured scan action. This happens if the file is locked by another application. However to prevent infection, OfficeScan encrypts the file if it is open for write access.

logs

An encrypted file becomes harmless and remains on the same location and when you run a manual scan, OfficeScan will no longer detect the file since it has already been encrypted. It is recommended to restart the machine to unlock related processes running and delete the file manually from the system. Below is an encrypted version of the file opened in Notepad:

encrypted file

The file stays on the same location where it was detected:

location

Premium
Internal
Rating:
Category:
Troubleshoot; Remove a Malware / Virus
Solution Id:
1036172
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