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Unable to query mail logs from the Message Tracking of the InterScan Messaging Security Suite (IMSS) web console

    • Updated:
    • 11 Oct 2017
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • InterScan Messaging Security Suite 9.1 Linux
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
You cannot query mail logs from the Message Tracking of IMSS. The imss manager log, imssmgr.<date>.<count>, shows error similar to the following:
2008/02/28 00:02:30 GMT-05:00 [1104:1500] [LogImporterThd][..\src\LogImporterThd.cpp][591] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument
2008/02/28 00:02:40 GMT-05:00 [1104:1492] [LogImporterThd][..\src\LogImporterThd.cpp][1448] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument
Details
Public
To resolve the issue:
  1. Back up the policy_event_bookmark file, which is located in <imss_installation_folder>\bin. By default, the folder name is C:\Program Files\Trend Micro\IMSS\bin.
  2. Stop the IMSS services.
  3. Delete the current policy_event_bookmark file.
  4. Create a new policy_event_bookmark file.
  5. Open the new file and put the following parameter:
    0000000000000000.polevt.imss.20080401.0001
    Note:
    0000000000000000 - To reset the bookmark and upload the latest log entry to the database against the date defined.
    20080401 - If the user wants to query logs from the previous dates, edit the defined date then save. (Ex: 20080303)
  6. Save and close the file.
  7. Start the IMSS services.
  8. Log on to the IMSS web console.
  9. Go to Logs > Query to query the mail logs.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037168
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