Summary
You cannot query mail logs from the Message Tracking of IMSS. The imss manager log, imssmgr.<date>.<count>, shows error similar to the following:
2008/02/28 00:02:30 GMT-05:00 [1104:1500] [LogImporterThd][..\src\LogImporterThd.cpp][591] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument
2008/02/28 00:02:40 GMT-05:00 [1104:1492] [LogImporterThd][..\src\LogImporterThd.cpp][1448] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument
Details
To resolve the issue:
- Back up the policy_event_bookmark file, which is located in <imss_installation_folder>\bin. By default, the folder name is C:\Program Files\Trend Micro\IMSS\bin.
- Stop the IMSS services.
- Delete the current policy_event_bookmark file.
- Create a new policy_event_bookmark file.
- Open the new file and put the following parameter: 0000000000000000.polevt.imss.20080401.0001Note:
0000000000000000 - To reset the bookmark and upload the latest log entry to the database against the date defined.
20080401 - If the user wants to query logs from the previous dates, edit the defined date then save. (Ex: 20080303) - Save and close the file.
- Start the IMSS services.
- Log on to the IMSS web console.
- Go to Logs > Query to query the mail logs.