Unable to query mail logs from the Message Tracking of the InterScan Messaging Security Suite (IMSS) web console

- Updated:
- 27 Feb 2014
- Product/Version:
- InterScan Messaging Security Suite 7.1 Windows
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

You cannot query mail logs from the Message Tracking of IMSS. The imss manager log, imssmgr.<date>.<count>, shows error similar to the following:

2008/02/28 00:02:30 GMT-05:00 [1104:1500] [LogImporterThd][..\src\LogImporterThd.cpp][591] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument

2008/02/28 00:02:40 GMT-05:00 [1104:1492] [LogImporterThd][..\src\LogImporterThd.cpp][1448] Exception occurred: _tm_LOG_text_log_cursor_imp_base::setCurrentInfo : invalid argument

Details

To resolve the issue:

Back up the policy_event_bookmark file, which is located in <imss_installation_folder>\bin. By default, the folder name is C:\Program Files\Trend Micro\IMSS\bin.
Stop the IMSS services.
Delete the current policy_event_bookmark file.
Create a new policy_event_bookmark file.
Open the new file and put the following parameter:
0000000000000000.polevt.imss.20080401.0001

Note:
0000000000000000 - To reset the bookmark and upload the latest log entry to the database against the date defined.
20080401 - If the user wants to query logs from the previous dates, edit the defined date then save. (Ex: 20080303)
Save and close the file.
Start the IMSS services.
Log on to the IMSS web console.
Go to Logs > Query to query the mail logs.

Rating:

Category:

Troubleshoot

Solution Id:

1037168

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.