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Enabling debug logs for the TDI driver of the OfficeScan NT Proxy Service

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The OfficeScan NT Proxy service is responsible for the Web Reputation Services (WRS) of OfficeScan. The TmProxy process intercepts HTTP connections at the transport layer using a Transport Driver Interface (TDI) driver to redirect the connection.

If you are experiencing problems with WRS, you can enable debug logging for the TDI driver.

Details
Public

Do the following:

  1. Open the Registry Editor (regedit.exe).
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/tmtdi/Parameters.
  3. Add the following values:

    Type: REG_DWORD
    Value name: Debug
    Data value: 1111 (hexadecimal)

    Type: REG_SZ
    Value name: LogFile
    Data value: c:\tmtdi.log

  4. Restart the computer.
  5. Replicate the procedure that caused the issue you encountered.
  6. Find the C:\tmtdi.log file and send it to Trend Micro Technical Support for analysis.
  7. To disable debug logging, delete the two (2) registry values you created in Step 3 then restart the computer.
 
For the OSCE XG agent, TmProxy and tmtdi.sys only exist in Windows Vista and Windows 2003 environments.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037174
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