Enabling debug logging for the ServerProtect scan engine via registry

- Updated:
- 3 Aug 2020
- Product/Version:
- ServerProtect for Microsoft Windows/Novell Netware 5.8
- ServerProtect for Storage 6.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition

Summary

Trend Micro Technical Support may ask you to provide debug logs in order to analyze scan engine issues you encountered with ServerProtect. This solution shows how you can obtain these logs via the Windows registry.

Details

Do the following:

Open the Registry Editor (regedit.exe).

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
Go to KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmXPFlt\Parameters.
Change the value of the "DebugLogFlags" key to "3EFF" if it exists. If it does not, create the REG_DWORD named “DebugLogFlags” with the value “3EFF”.

Registry Information:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmXPFlt\Parameters]
"DebugLogFlags"=dword:00003eff
Replicate the procedure that caused the scan engine issue you encountered.
Find the TmFilter.log file in the %SystemRoot% folder and send it to Trend Micro Technical Support.
Disable debug logging by changing the value of the "DebugLogFlags" key to "0".

Rating:

Category:

Troubleshoot

Solution Id:

1037240

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