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"Page cannot be displayed" appears when opening the Worry-Free Business Security (WFBS) console or accessing its tabs

    • Updated:
    • 15 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

After installing the WFBS Security Server, the web console or its tabs cannot be opened and the following error message appears:

Page cannot be displayed

 
This article applies to Security Servers running Internet Information Services (IIS) 6.0.
Details
Public

To resolve the issue, recreate the virtual websites by doing the following:

  1. On the Security Server, open the IIS Manager.
  2. Delete the OfficeScan virtual website and then close the IIS Manager.

    OfficeScan virtual website

  3. Open a command prompt and then change directory to ..\Trend Micro\Security Server\PCCSRV.
  4. Type each command and press Enter:

    svrsvcsetup.exe -setvirdir
    svrsvcsetup.exe -setprivilege
    svrsvcsetup.exe -enablessl (if using SSL)

    If this is for 64-bit, use the following commands instead:

    svrsvcsetup_64x.exe -setvirdir
    svrsvcsetup_64x.exe -setprivilege
    svrsvcsetup_64x.exe -enablessl (if using SSL)

  5. Close the command prompt and then open IIS Manager.
  6. Check if the OfficeScan virtual website was recreated.
  7. Right-click OfficeScan and then click Properties.

    OfficeScan Properties

  8. Click the ISAPI Filters tab.
  9. Type "ReverseProxy" in the Filter Name field.
  10. Click Browse and find ..\PCCSRV\Web_console\CGI\ReverseProxy.dll.

    ReverseProxy.dll

  11. Click Open to assign the value in step 10 for the Executable field.
  12. Save the changes and access the WFBS or WFBS Advanced console.

    If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server. 

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1037390
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