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Messaging Security Agent (MSA) blocks attachments and/or applies content filtering in emails in the Exchange Information Store

    • Updated:
    • 16 Jun 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

The issue occurs when you configure the MSA of Worry-Free Business Security (WFBS) Advanced to quarantine all attachments.

Details
Public

To resolve the issue, configure the MSA Real-Time Scan:

  1. Open the Registry Editor (regedit.exe).
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    ?
  2. Go to HKLM\Software\TrendMicro\ScanMail for Exchange\CurrentVersion.
  3. Update the ABBypassAgingMail registry key to skip attachment blocking for email messages received before <x> days.

    Name: ABBypassAgingMail
    Type: REG_DWORD
    Value: 0-Disable, In days

    If the default setting is Disable, specify the period to skip older messages in days.

    Example: Set the value to "30" to skip attachment blocking of an email message that arrived before 30 days.

     
    This registry key only affects real-time/on-access scan.
  4. Update the CFBypassAgingMail registry key to skip content filtering for email messages received before <x> days.

    Name: CFBypassAgingMail
    Type: REG_DWORD
    Value: 0-Disable, In days

    If the default setting is Disable, specify the period to skip older messages in days.

    Example: Set the value to "30" to skip content filtering of an email message that arrived before 30 days.

     
    This registry key only affects real-time/on-access scan.
  5. Restart the TrendMicro Messaging Security Agent Service.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1037591
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