Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to log on to the InterScan Web Security Suite (IWSS) 3.1 for Windows web console via Start Menu

    • Updated:
    • 15 Dec 2015
    • Product/Version:
    • InterScan Web Security Suite 3.1 Windows
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

After installing IWSS on a host machine, an IWSS icon appeared in the machine desktop. When the icon is clicked, the console does not launch properly.

Details
Public

During a local installation, the IWSS installation program will create a shortcut in the Start Menu to access the web console. The shortcut contains the web console URL: http://localhost:1812/index.jsp.

If you are unable to access the web console using the above shortcut, then add "localhost" to the web browser's proxy bypass list. Also, make sure that "localhost" is mapped to 127.0.0.1 in the Windows hosts file.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1037731
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles