Before doing the procedure below, if a Control Manager Agent exists, run the Agent uninstall from the Control Panel first.

Do the following:

1. Open the Registry Editor.
    

   Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
2. Delete the following registry key:

   HKLM\Software\Microsoft\Shared Tools\Web Server Extensions\AVScanner

3. Close the Registry Editor.
4. Restart the IIS service by running iisreset.exe.
5. Stop the PortalProtect Service and the Aphost Service from Computer Management or run the following commands:
   • For PortalProtect service: "net stop portalprotect"
   • For Aphost service: "net stop ppaphost"
6. Run the following in the PP install folder:

   "regsvr32 ppvendor.dll /u"

7. Open the "%ProgramFiles%\Trend Micro\CCGI\commoncgi\config\CCGI_Config.xml file.
8. Look for and delete the following element:

   "<Alias Name="PortalProtect" ... />"

9. Save and close the file.
10. Remove the following services by running the corresponding command:
    • PortalProtect Service: "PPSrv.exe /u"
    • Aphost Service: "PPaphost.exe /u"
11. Run the CCGI uninstaller from the Control Panel or run the following from the command line:

    "msiexec.exe /x {8F9B7DCB-7D6E-4BF4-BE61-9D0725D81590}"

12. Delete the PortalProtect Admin website from the IIS Manager.
13. Run this command:

    "msiexec /x {D5D9A349-D411-4B75-B62B-46B8D6E721E5}"