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Updating the OfficeScan/Apex One server configuration after changing the IP address or hostname

    • Updated:
    • 25 Mar 2020
    • Product/Version:
    • Apex One All
    • OfficeScan
    • Platform:
    • Windows
Summary

When the OfficeScan/Apex One server's IP address or hostname is modified, the OfficeScan/Apex One server settings must be updated to avoid issues with server functionalities.

This article discusses the steps in performing these OfficeScan/Apex One server modifications.

 
Changing the IP or hostname might cause agents to go offline in the OfficeScan/Apex One console because the client/agent cannot communicate with or resolve the new IP/hostname. If your clients/agents are offline after changing the IP/hostname, refer to the following KB article to manually transfer OfficeScan/Apex One clients/agents to a new server IP/hostname: Manually transferring or re-establishing communication between OfficeScan/Apex One agents and server using the IPXfer Utility.
 
Details
Public

After changing the server's IP address or hostname:

  1. Stop the OfficeScan Master Service.
    1. Click Start > Run >  then type "services.msc". The Services window will open.
    2. Right-click OfficeScan Master Service and select Stop.
  2. Back up the following files:
    • ...\PCCSRV\ofcscan.ini
    • ...\PCCSRV\OfUninst.ini
    • ...\PCCSRV\OSCE Web console(short cut)
    • ...\PCCSRV\Private\ofcserver.ini
    • ...\PCCSRV\Private\Saf\ssnotify.ini
    • ...\PCCSRV\sscfg.ini
    • ...\PCCSRV\Admin\ssnotify.ini
    • ...\PCCSRV\Apache2\conf\Httpd.conf
    • ...\PCCSRV\WSS\service.ini
  3. Open the ofcscan.ini file using a text editor and modify the values of the following lines:

    [INI_SERVER_SECTION]
    MasterDirectory=\\%NEW IP or Hostname%\ofcscan
    Master_DomainName=%NEW IP or Hostname%

    [Scan Now Configuration]
    MoveDir =HTTP://%NEW IP or Hostname%
    CleanFailedMoveDir =HTTP://%NEW IP or Hostname%

    [Real Time Scan Configuration]
    MoveDir =HTTP://%NEW IP or Hostname%
    CleanFailedMoveDir =HTTP://%NEW IP or Hostname%

    [Manual Scan Configuration]
    MoveDir =HTTP://%NEW IP or Hostname%
    CleanFailedMoveDir =HTTP://%NEW IP or Hostname%

    [Prescheduled Scan Configuration]
    MoveDir =HTTP://%NEW IP or Hostname%
    CleanFailedMoveDir =HTTP://%NEW IP or Hostname%

  4. Open the OfUninst.ini file using a text editor and modify the values of the following lines:

    [INI_SERVER_UNINST]
    InstallServer=\\%NEW IP or Hostname%
    MasterDirectory=\\%NEW IP or Hostname%\ofcscan
    InstallWorkStation=%NEW IP or Hostname%
    ProgramGroup=Trend Micro OfficeScan Server-%NEW IP or Hostname%

  5. Open the OfcServer.ini file using a text editor and modify the values of the following lines:

    ------------------------ SQL Server only ----------------------------
    [DBServer]
    Server=%NEW IP or Hostname%\OfficeScan

    [PRODUCT_INFO]
    OSCE_URL=https:// %NEW IP or Hostname%:4343/officescan/default.htm
    ---------------------------------------------------------------

    [TMCSS]
    WSS_URL=https:// %NEW IP or Hostname%:4343/tmcss/
    WSS_HTTP_URL=http:// %NEW IP or Hostname%:8080/tmcss/

    [LWCS]
    LWCS_HTTP_URL=http:// %NEW IP or Hostname%:8080/

    [SERVER_HOSTINFO]
    ------------------------ 11, XG only ----------------------------
    HOST_NAME=%NEW Hostname%
    ---------------------------------------------------------------
    IPCount=
    IP1=% NEW IP%

  6. Open the sscfg.ini file using a text editor and modify the values of the following lines:

    [ICRC_CLOUD_SCAN_SERVICE_LIST]
    Local_ScanService=http:// %NEW IP or Hostname%:8080/tmcss/
    Local_WebScanService=http:// %NEW IP or Hostname%:8080/

  7. Open the ssnotify.ini file using a text editor and modify the values of the following lines:

    Local_ScanService=http:// %NEW IP or Hostname%:8080/tmcss/
    Local_WebScanService=http:// %NEW IP or Hostname%:8080/

    Please update in both ...\PCCSRV\Private\Saf\ssnotify.ini and ...\PCCSRV\Admin\ssnotify.ini.

  8. Open the service.ini file using a text editor and modify the values of the following lines:

    HTTPS_CERT=%NEW IP or Hostname%

  9. Modify the shortcut file OfficeScan Web Console (HTML):
    1. Open the properties of ...\PCCSRV\OSCE Web console (HTML):

      [Web Document]
      URL=https://%NEW IP or Hostname%:4343/officescan/ or
      URL=https://%NEW IP or Hostname%:8080/officescan/ (if SSL is not enabled)

    2. Open the properties of OSCE Web console (HTML) on desktop:

      [Shortcut]
      Target= “C:\Program Files (x86)\Internet Explorer\ iexplore.exe” https://%NEW IP or Hostname%:4343/officescan/ or
      URL= “C:\Program Files (x86)\Internet Explorer\ iexplore.exe” https://%NEW IP or Hostname%:8080/officescan/ (if SSL is not enabled)

  10. Modify the shortcut in the start menu:
    1. Open the properties of OfficeScan Web console (HTML) in Windows start menu:

      [Shortcut]
      Target = “C:\Program Files (x86)\Internet Explorer\ iexplore.exe” OSCE server<%NEW IP or Hostname%>

    2. Open the properties of readme link in Windows start menu:

      [Shortcut]
      Target=\\<%New IP or Hostname%>\ofcscan\readme.htm

    3. Open the properties of system logon script in Windows start menu:

      [Shortcut]
      Target=\\<%NEW IP or Hostname%>\ofcscan\SetupUsr.exe

  11. Modify following registry key for 10.6:
      • For x86: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console-<%NEW IP or Hostname%>
      • For x64: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScan Management Console-<%NEW IP or Hostname%>

    Modify the following key:

    InstallServer = <%NEW IP or Hostname%>
    MasterDirectory = <%NEW IP or Hostname%>\ofcscan

      • For x86: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\Information
      • For x64: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OfficeScan\service\Information

    Modify following key:

    Alias_Path=\\<%NEW IP or Hostname%>\ofcscan\

  12. Modify the following items for apache:
    1. Stop Apache service.
    2. Modify the following in ...\PCCSRV\Apache2\conf\Httpd.conf:

      ServerAdmin %username%@%NEW IP or Hostname%
      ServerName %NEW IP or Hostname%:8080
      <VirtualHost %NEW IP or Hostname%:443>
      ServerName %NEW IP or Hostname%

    3. Start Apache service.
  13. Save the changes.
  14. Restart the OfficeScan Master Service and then log into the OfficeScan web console.
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Category:
Troubleshoot
Solution Id:
1038264
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