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"There is a problem with this website's security certificate" appears when opening the Trend Micro Security Program console

    • Updated:
    • 18 Apr 2016
    • Product/Version:
    • Control Manager 6.0
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

When you log in to any of Trend Micro's product management console using Internet Explorer (IE) 7, the following message appears:

Certificate Error: Navigation Blocked. There is a problem with this website's security certificate.

Details
Public

To resolve the issue, do either of the following options:

  1. Log on to the Trend Micro management console (e.g: WFBS/OfficesScan/SPS/TMCM.etc.).
  2. When you see the error message stated above, click Continue to this website (not recommended). The login page appears.
  3. Click Certificate Error beside the address bar.
  4. On the Untrusted Certificate window, click View certificates.

    View certificates

  5. On the General tab, click Install Certificate to open the Certificate Import Wizard.
  6. Click Next.
  7. Select Place all certificates in the following store, then click Browse.
  8. Select Trusted Root Certification Authorities, then click OK.
  9. Click Next, then click Finish.
  10. When a message appears saying the import was successful, click OK.
  11. Close IE 7.
  12. Log in to the management console again. The error message should no longer appear.
 
For TMCM, the above procedure should be done on all IE browsers accessing the TMCM server.
  1. Generate a certificate request for a public root CA.
  2. Install the certificate request response from the CA.
  3. Apply the certificate on Windows 2008 R2 and above.
    1. Go to Start > Programs > Administrative Tools > Internet Information Service (IIS) Manager. This opens the Microsoft Management Console (MMC) for IIS.
    2. Expand the Microsoft IIS server to view the virtual site list.
    3. Select Default Web Site. If TMCM was installed on a different website, please select it from the left panel.

      Default website

    4. On the Actions panel, click Bindings.

      Select bindings

    5. Under Site Bindings, choose HTTPS and click Edit.
    6. On the SSL Certificate section, select the SSL certificate that was uploaded.

      Uploaded SSL certificate

    7. Click OK > Close.

The TMCM server will now use the SSL Certificate generated from the publich CA and will no longer display the error.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1038664
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