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"Invalid login" appears when installing Client/Server Security Agent (CSA) via Remote Install in Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

You get the following error message when remotely installing CSA on Windows XP or Windows Vista:

Invalid Login
Remote installation unsuccessful

Details
Public

The issue occurs due to any of the following:

  • Your username and/or password are invalid.
  • You are using an account without administrator privileges.
  • Windows Firewall blocks incoming or outgoing connection on the ports used by Trend Micro.
  • If you are using Windows XP, the target XP machine uses the Simple File Sharing feature.
  • If you are using Windows Vista, the File and Print Sharing feature is disabled or the Remote Registry is not running.

To resolve the issue, do one of the following:

For Windows XP

For Windows Vista

  • Make sure that you are using the correct username and password and your account has administrator rights.
  • Turn off your Windows Firewall.
  • Enable the File and Print Sharing feature. For the procedure, refer to this Microsoft article: Configuring File and Printer Sharing Behavior in Windows Vista.
  • If the Remote Registry Service is not running, set the service to start automatically:
    1. Click Start > Run.
    2. Type “services.msc”.
    3. Right-click Remote Registry, and then click Properties.
    4. Set the startup type to Automatic.
    5. Click OK.
Premium
Internal
Rating:
Category:
Configure; Deploy; Install
Solution Id:
1038688
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