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"There is a problem with the site's security certificate" appears after installing Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Jan 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

You get the following security certificate error message when you open the console after installing WFBS:

Information you exchange with the site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.

There is a problem with the site's security certificate

Details
Public

To resolve the issue, recreate the OfficeScan virtual directory and re-enable SSL:

  1. Open the command prompt from the WFBS server.
  2. Go to ..\Program Files\Trend Micro\Security Server\PCCSRV directory.
  3. Run the following commands:
    SVRSVCSETUP.exe -setvirdir
    SVRSVCSETUP.exe -enablessl
  4. Log in to the WFBS console.

If the issue still occurs, re-generate the certificate using the Microsoft Certification tool:

  1. Open the command prompt from the WFBS server
  2. Go to ..\Program Files\Trend Micro\Security Server\PCCSRV\Private\certificate directory
  3. Run the following command:

    makecert -r -pe -n "CN=yourservername" -b 10/01/2008 -e 12/31/2050 -eku 1.3.6.1.5.5.7.3.1 -ss my -sr localMachine -sky exchange -sp "Microsoft RSA SChannel Cryptographic Provider" -sy 12 yourservername.cer

  4. Open Internet Information Services Manager (IIS).
  5. Expand the Server.
  6. Under Websites, right-click OfficeScan Web Site and then select Properties.
  7. Go to the Directory Security tab > Secure Communications > Server Certificate > Next.
  8. Replace the current certificate with the new certificate.
  9. Restart the following services:
    • World Wide Web Publishing Service
    • Trend Micro Security Server Master Service
  10. Log in to the WFBS console again. Verify if the issue is resolved. If the issue still persists, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated from your computer.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1038714
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