Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Trend Micro Plug-in Manager can only be installed locally..." appears when installing the OfficeScan (OSCE) Plug-in Manager

    • Updated:
    • 26 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The following error message appears when trying to install the OfficeScan Plug-in Manager:

Trend Micro Plug-in Manager can only be installed locally on a computer with OfficeScan server 10.0/10.5 or above. Remote installation is not supported.

Details
Public

To resolve this issue:

  1. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. For 32-bit OS, go to HKEY_LOCAL_MACHINE\Software\TrendMicro\OfficeScan\service\Information
    For 64-bit OS, go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\TrendMicro\OfficeScan\service\Information.
  3. Add the following key:

    Name: Min_PLM_Version_Supported
    Type: REG_SZ
    Value Data: 1.0.0.0

  4. Close the Registry Editor.
  5. Try installing the OfficeScan Plug-in Manager again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1038754
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles