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A security warning appears when performing client/agent web installation

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Standard
- Windows 2012 Enterprise
- Windows 2012 Standard
- Windows 8 32-bit
- Windows 8 64-bit
- Windows Vista 32-bit
- Windows XP Professional

Summary

The following pop-up message appears when starting the setup process for client/agent web installation:

Internet Explorer Security Warning

Internet Explorer-Security Warning

Do you want to install this software?

Name: AtxConsole

Publisher: Trend Micro, Inc.

When you close Internet Explorer and then try installing again, the installation is successful.

Details

To resolve this issue:

On your browser, go to Tools > Internet Options > Security tab > Custom Level.
Go to the "Active X controls and plugins" section and then select Enable for Automatic prompting for ActiveX controls.
Click OK > OK.

Rating:

Category:

Install

Solution Id:

1039299

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