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Checking which activation code is associated with a Hosted Email Security (HES) managed domain

    • Updated:
    • 10 May 2016
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary
Know why it is important that a managed domain is tied to an activation code. The article also tells you how to identify which activation code is associated to a managed domain in HES/HES - Inbound Filtering. 
Details
Public
It is important that a managed domain is tied to an activation code. Otherwise, the following cases may happen:
  • You cannot save IP Reputation Setting changes.
  • You cannot add a new managed domain under your account.
Ideally, all HES/HES - Inbound Filtering managed domains should be associated with an activation code. Due to some manual processes, however, some HES/HES - Inbound Filtering managed domains are not associated with an activation code.
Below are possible causes why this occurs:
  • The account was provisioned manually.
  • The domain was added manually (not via the HES console).
Do the following:
  1. Go to the Customer Licensing Portal.
  2. Log on using your CLP username and password.
  3. Under My Products, check your most recent HES/HES - Inbound Filtering activation code.
If you are not logging on to HES / HES - Inbound Filtering using your OLR username and password, contact HES/HES - Inbound Filtering Support for assistance.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1053748
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