Cannot add a new managed domain using the Hosted Email Security (HES) console

Summary

Learn troubleshooting steps you can do if you are unable to add a new managed domain in the HES console.

Details

The following is a common error encountered when adding a managed domain through the HES/HES - Inbound Filtering console:

Unable to add managed domain, because it is already an HES managed domain.

The domain has already been added to the HES / HES - Inbound Filtering servers. Double-check if the domain has been registered separately under a different HES / HES - Inbound Filtering account.

Contact HES / HES - Inbound Filtering Support and provide the following information:

Rating:

Category:

Troubleshoot

Solution Id:

1053787

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