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Cannot add a new managed domain using the Hosted Email Security (HES) console

    • Updated:
    • 20 Jun 2017
    • Product/Version:
    • Hosted Email Security 2.0
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary
Learn troubleshooting steps you can do if you are unable to add a new managed domain in the HES console.
Details
Public

The following is a common error encountered when adding a managed domain through the HES/HES - Inbound Filtering console:

  • Unable to add managed domain, because it is already an HES managed domain.

    The domain has already been added to the HES / HES - Inbound Filtering servers. Double-check if the domain has been registered separately under a different HES / HES - Inbound Filtering account.

Contact HES / HES - Inbound Filtering Support and provide the following information:

  • HES username
  • Domain Name
  • HES / HES - Inbound Filtering Activation Code 
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1053787
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