Cannot add a new managed domain using the Hosted Email Security (HES) console

Summary

Learn troubleshooting steps you can do if you are unable to add a new managed domain in the HES console.

Details

The following is a common error encountered when adding a managed domain through the HES/HES - Inbound Filtering console:

Unable to add managed domain, because it is already an HES managed domain.

The domain has already been added to the HES / HES - Inbound Filtering servers. Double-check if the domain has been registered separately under a different HES / HES - Inbound Filtering account.

Contact HES / HES - Inbound Filtering Support and provide the following information:

Rating:

Category:

Troubleshoot

Solution Id:

1053787

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.