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Cannot configure the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced when using Internet Explorer

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Advanced 9.5
    • Worry-Free Business Security Standard 7
    • Worry-Free Business Security Standard 8
    • Worry-Free Business Security Standard 9
    • Worry-Free Business Security Standard 9.5
    • Worry-Free Business Security Standard/Advanced 10.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows 2012 Server Essentials
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows XP Home
Summary

When trying to go to the MSA configuration, you get the following message prompt:

Do you want to view only the webpage content that was delivered securely

If you click Yes, you get Navigation Canceled / Navigation to the webpage was cancelled,so you have to click No.

Details
Public

To resolve the issue:

  1. Open your browser.
  2. Go to Tools > Internet Options.
  3. Click the Security tab > Local Intranet > Sites.
  4. Click Advanced.
  5. Check if your WFBS server name is on the list. If it is not on the list, do the following:
    1. Enter the WFBS server name on the Add this Web site to the zone field.
    2. Click Add > OK > OK.
  6. On the Security tab, click Custom Level.
  7. Under the Miscellaneous section, look for the Display mixed content option, then click Enable > OK.
  8. Close your browser, then open it again for the changes to take effect.
  9. Go to Security Settings and check if the MSA can be configured.

    If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1053862
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