Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Co-branding logo does not appear in the Web End User Quarantine (EUQ) console

    • Updated:
    • 9 May 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary
The HES/HES - Inbound Filtering administrator has successfully uploaded the co-branding logo. However, end users report that the co-branded logo does not appear when they log on to their Web EUQ accounts.
Details
Public
To access a co-branded Web EUQ site, you should append the domain name to the base URL:
  • For EMEA: https://ui.hes.trendmicro.eu/co-brand/<account or domain>
    EMEA EUQ: https://euq.hes.trendmicro.eu/euq-co-brand/<domain>
  • For all other regions: https://ui.hes.trendmicro.com/co-brand/<account or domain>
    All other regions EUQ: https://euq.hes.trendmicro.com/euq-co-brand/<domain>
For example, if the domain name is "example.com", you should type the following on the browser’s address bar:
https://euq.hes.trendmicro.eu/euq-co-brand/example.com
https://euq.hes.trendmicro.com/euq-co-brand/example.com
If you accesses a co-branded site without appending the account name or domain name, the site will still display and function properly, but without its co-branded appearance.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1053883
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles