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SMTP error "554 5.7.1" appears when sending an email to a user of Hosted Email Security (HES) or Trend Micro Email Security (TMEMS)

    • Updated:
    • 27 Oct 2021
    • Product/Version:
    • Hosted Email Security 3.0
    • Hosted Email Security 3.0
    • Trend Micro Email Security
    • Platform:
    • Not Applicable N/A
Summary

When sending an email to a HES/TMEMS user or recipient, the sender receives a Non-Delivery Receipt with the following SMTP error:

554 5.7.1 : Recipient address rejected: Access denied.

The issue only occurs on specific email addresses.

Details
Public

The issue happens when the Directory Management or the Active Directory (AD) Sync client is enabled. Both of tHES/TMEMSe features use LDAP directories.

The HES/TMEMS Administrator must make sure that the recipient email address is valid. The email address should be added to the list uploaded or on the Directory Management feature, or synchronized with the AD Sync client.

Directory Management is the feature of HES/TMEMS that uses LDAP directories to help prevent backscatter or "outscatter" spam and Directory Harvest Attacks (DHA). By importing LDAP directories, HES/TMEMS recognizes legitimate email addresses and domains in your organization.

 
HES/TMEMS only recognizes LDIF (*.ldf) and CSV (*.csv) files.
 

To know more information about the AD Sync client, check out the Web Services manual available on the HES/TMEMS web console.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1053962
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