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Recreating the HTTPDB database in Worry-Free Business Security (WFBS)

    • Updated:
    • 14 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

You will need to recreate the WFBS database if it is corrupt and you encounter any of the following:

  • You are unable to log in or the console hangs after logging in to the Security Server console.
  • The dbserver.exe process has high CPU usage.
  • There are no groups under the Security Settings tab.
  • Client/Server Security Agents (CSA) are not appearing on the console, or they all can connect to the Security Server without issues but are showing as offline even when the client services are running.
  • The license information under Preferences > Product License is missing.
Details
Public

To recreate the database:

  1. Export the WFBS settings.
  2. From the Security Server, use the Microsoft Services console to stop the Trend Micro Security Server Master Service.
  3. Using Task Manager, make sure that the following processes are not running:
    • ofcservice.exe
    • dbserver.exe
  4. Go to the %ProgramFiles%\Trend Micro\Security Server\PCCSRV directory and look for the HTTPDB folder.
  5. Make a backup copy of the HTTPDB folder (Example: HTTPDB_backup), and then delete all the contents of the original HTTPDB folder.

    This will retain the original folder security and permissions.

  6. Return to the Services console and restart the Trend Micro Security Server Master Service.
     
    When restarting the Master Service, no client will appear. However, when the clients reboot, get update from the server or when the Client/Server Security Agent Listener is restarted, the database will automatically be repopulated.
  7. For version 7.0, open the services console and restart the Trend Micro Security Agent Communicator service.

    This step does not apply to WFBS 7.0 SP1 if client self-protection is enabled. Follow this procedure instead: Unloading the Client/Server Security Agent (CSA) of Worry-Free Business Security (WFBS) and then reload the security agent from the start menu program list.

  8. Log in to the WFBS console.
  9. Go to the Security Settings page and refresh it after 30 seconds.

If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1054056
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