Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Worry-Free Business Security (WFBS) notifications and reports are not being sent

    • Updated:
    • 13 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Standard Server Edition
Summary

WFBS is not sending notifications and reports even when the correct SMTP settings are configured in the console.

Details
Public

The issue occurs due to any of the following scenarios:

  • You are using an SMTP server that requires authentication.
  • WFBS may not be automatically updating its configuration file even after you have configured the correct SMTP settings in the console.

To resolve the issue:

  1. Back up these files:
    • ..\PCCSRV\ofscan.ini 
    • ..\PCCSRV\Private\ofcserver.ini
  2. Open the ofcscan.ini file using a text editor like Notepad.
  3. Under the [INI_OUTBREAK_ALERT_SECTION] section, type the following lines:

    Outbreak_Alert_Enable_SMTP=1
    Outbreak_Alert_SMTP_Server=[place your SMTP server here]
    Outbreak_Alert_SMTP_Port=[place your SMTP port here]
    Outbreak_Alert_SMTP_Send_To=[place the email addresses that should receive the notifications]
    Outbreak_Alert_SMTP_Send_From=[place the administrator's email address here]

  4. Look for the [INI_STANDARD_ALERT_SECTION] and type the same lines you added in Step 3.
  5. Under the [CAV_INI_SESSION] section, type the following lines:

    CAV_SMTP_ENABLE=1
    CAV_ALERT_SMTP_SERVER=[place your SMTP server here]
    CAV_ALERT_SMTP_PORT=[place your SMTP port here]
    CAV_ALERT_SMTP_SEND_TO=[place the email addresses that should receive the notifications]
    CAV_ALERT_SMTP_SEND_FROM=[place the administrator's email address here]

  6. Restart the Trend Micro Security Server Master Service.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1054168
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.