WFBS is not sending notifications and reports even when the correct SMTP settings are configured in the console.
The issue occurs due to any of the following scenarios:
- You are using an SMTP server that requires authentication.
- WFBS may not be automatically updating its configuration file even after you have configured the correct SMTP settings in the console.
To resolve the issue:
- Back up these files:
Outbreak_Alert_SMTP_Server=[place your SMTP server here]
Outbreak_Alert_SMTP_Port=[place your SMTP port here]
Outbreak_Alert_SMTP_Send_To=[place the email addresses that should receive the notifications]
Outbreak_Alert_SMTP_Send_From=[place the administrator's email address here]
CAV_ALERT_SMTP_SERVER=[place your SMTP server here]
CAV_ALERT_SMTP_PORT=[place your SMTP port here]
CAV_ALERT_SMTP_SEND_TO=[place the email addresses that should receive the notifications]
CAV_ALERT_SMTP_SEND_FROM=[place the administrator's email address here]