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"Please check your password..." message appears on the management console after upgrading OfficeScan

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise SP2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows Server 2003 Standard / Enterprise with Service Pack 1
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
Summary

The following error message appears when logging in to the management console after upgrading OfficeScan:

Please check your password and try again. Passwords are case-sensitive.

Details
Public

The message appears because OfficeScan uses an authentication method that is different from the previous versions. The customer is now required to enter the username and the password that was selected during installation.

By default, the first user configured during installation is "root". This also applies to all upgrades from previous OfficeScan versions.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1054255
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