Resetting the password for Trend Micro Encryption for Email (TMEE)

To reset password for client users:

1. Go to the password reset page.
2. Enter your email address and a new password.
3. Click Request Reset. A confirmation email will be sent to validate the requested email address.

   

4. Follow the link in the confirmation email.
5. Re-enter the new password.
6. Click Confirm Reset.
7. Answer all the security questions.
    

   If you cannot remember all of the answers, submit this form three times to delay the password reset.
8. Click Proceed.
9. Right-click the system tray tool icon and select Check for Updates to re-sync the client password.

To reset password for Zero Download users:

1. Go to the password reset page using any of the following:.

   By Account verfication:

   1. Open an encrypted message.
   2. Click Open My Email.
   3. Enter your email address and click Continue.
   4. Click Forgot password or answerson the account verification page.

      

   By MyPrivatePost page:

   1. Go to the MyPrivatePost login page.
   2. Click Forgot My Password.

      

2. Enter your email address and a new password.
3. Click Request Reset. A confirmation email will be sent to validate the requested email address.

   

4. Follow the link in the confirmation email.
5. Re-enter the new password.
6. Click Confirm Reset.
7. Answer all the security questions. If you cannot remember all of the answers, submit this form three times to delay the password reset.
8. Click Proceed.

Details about auto-cancellation of pending password resets:

1. Auto-cancel timer 1: The password reset request is automatically cancelled after one (1) day when the server sends a confirmation email and one of the following happens:
   • The user did not receive a confirmation email.
   • The user received it but did not click the link in the email.
2. Auto-cancel timer 2: The password reset request is automatically cancelled after one (1) day when the user follows the link in the confirmation email but one of the following happens:
   • The user did not re-enter the new password and clicked the Confirm Reset button.
   • The user provided no answer or wrong security question answers and clicked Proceed once or twice, and did not click again for the third time.
3. Auto-cancel timer 3: The password reset request is automatically cancelled after three (3) days when the system sends the final confirmation email and one of the following occurs:
   • The user did not receive the final confirmation email.
   • The user did not click the link in the email.