Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Malicious traffic is not blocked even if Deep Security was installed and configured correctly

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary
After installing the Deep Security Agent and assigning protection to the host, attempts to send malicious traffic to the host are still successful.
This happens even after confirming that the host is configured in DPI mode and has been assigned the correct Security Profile. Furthermore, you have ensured that the protection policy has been pushed to the agent by examining the configuration through the Deep Security Agent GUI.
Details
Public
This issue may happen in very rare occasions wherein they may have been an error when attempting to attach the Deep Security driver to a physical interface.
Without the driver attached to an interface, Deep Security will not analyze the traffic for that interface.
You can do the following to check and ensure that the Deep Security driver is attached to your physical interface:
  1. Open Windows Control > Network Connections.
  2. Right-click on the interface in question and then select Properties.
  3. On the General tab, go to the This connection uses the following items: list box and then tick the TB-IM DSA Filter Driver option.
The Deep Security driver for this device will now be enabled.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054491
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.