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Cannot open the Worry-Free Business Security (WFBS) console or access its tabs on Internet Information Services (IIS) 7.0

    • Updated:
    • 17 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 5.1
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

After a fresh installation of Worry-Free Business Security (WFBS), you encounter any of the following:

  • You cannot open the console or access its tabs.
  • If you are able to access the selected tab, it unexpectedly stalls or the error message "Page cannot be displayed." appears. 
Details
Public
To resolve the issue, recreate the virtual website:
  1. On the Security Server, open the IIS Manager.
  2. Delete the OfficeScan virtual website and then close the IIS Manager.
  3. Open a command prompt.
    Note: For Windows 2008 and Vista, make sure that you are running in administrator mode.
  4. Run the following command to change directory to ..\Trend Micro\Security Server\PCCSRV:
    cd c:\program files\Trend Micro\Security Server\PCCSRV\
  5. Type each command and press Enter:
    svrsvcsetup.exe -setvirdir
    svrsvcsetup.exe -setprivilege
    svrsvcsetup.exe -enablessl (if using SSL)
  6. Close the command prompt, then open IIS Manager.
  7. Check the OfficeScan virtual website that has been recreated.
  8. Select the “OfficeScan” website and select ISAPI Filters in the main window.
  9. Under the Actions section, click Add.
  10. Type "ReverseProxy" in the Filter Name field.
  11. Click Browse and find ..\PCCSRV\Web_console\CGI\ReverseProxy.dll.
  12. Click Open to assign the value in step 10 for the Executable field.
  13. Save the changes and access the WFBS console.
If the procedure fails, send the following to Trend Micro Technical Support:
  • Case Diagnostic Test (CDT) logs generated on the WFBS server
  • Copy of IIS log
    For IIS 7: This is ..\Inetpub\wwwroot\logfiles\W3SVCnumber\exyymmdd.log
    where:
    "number" = The site ID for the Smart Scan website
    "yymmdd" = The date the log files is created/modified
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1054516
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