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Issues when installing and upgrading Deep Security Agent with third-party Microsoft Network Driver Interface Specification (NDIS) drivers

    • Updated:
    • 6 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Home
Summary

NDIS drivers may hang during the installation or uninstallation process if they did not properly free packets when requested to unbind.

Details
Public

The Deep Security Agent (DSA) with NDIS 5.1 or 6.0 driver has been fixed so that the driver will free all packets correctly before upgrading or uninstalling.

However, when installing or uninstalling NDIS drivers, Microsoft requires that all NDIS drivers be unbound and then rebound. This means that if other third-party NDIS drivers do not properly free packets, it is still possible for the DSA installation, upgrade or uninstallation to hang.

This is beyond our control and will only happen in very limited situations. If this issue occurs, you need to reboot the machine. Rebooting will likely resolve the issue with a reattempt to install, uninstall or upgrade afterwards.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1054556
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