Cannot open the Trend Micro Security for Mac (TMSM) server console after installing Control Manager (TMCM) on the same server

- Updated:
- 8 Dec 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- Trend Micro Security for Mac 1.5
- Trend Micro Security for Mac 2.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter Server
- Windows 2003 Datacenter Server Edition 64-bit
- Windows 2003 Enterprise Server
- Windows 2003 Home Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2003 Storage Server
- Windows 2003 Web Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Standard Server Edition

Summary

When TMCM is installed on the same machine and uses the same instance of SQL Express database as TMSM, the TMSM server’s console cannot be opened.

Details

Both TMCM and TMSM use SQL Express as their database. If the TMSM database instance was created first and TMCM uses the same database, then the database connection cannot be established, causing failure to open the TMSM console.

To resolve this issue:

Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools.
Open the SQL Server Configuration Manager.
Expand the SQL Server 2005 Network Configuration on the left panel and then select Protocols for TMSM.
Enable the following protocols:

Shared Memory
Named Pipes
TCP/IP
VIA.

Select SQL Server 2005 Services on the left panel.
Restart the SQL Server (TMSM).
Start the SQL Server Browser.
Execute the “.bat” file located in:
C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\restart_TMSM.bat

Rating:

Category:

Configure

Solution Id:

1054641

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